5 Reasons You Need Mobile Apps for Field Service Management

Yogesh By Yogesh
Field Service Management

The world is embracing mobility and that is why there is an urgent need for businesses to shift their trading to mobile apps. Talking typically about apps for field service management business, they could help replace paperwork to store the information digitally safe and secured forever.

Based on Gartner’s prediction, the number of connected devices by the end of 2020 is going to be nearly 30 billion all over the world. That states mobility is going to be an important part of business irrespective of the trade genre. It is the need for a reliable and secured business transaction that has accelerated the adoption of mobility into the business.

Here are some insights on adoption of field service management solution by the major industries:

Management Solution by Industry Wise

Here are a few reasons to go mobile for field service automation requirements:

  • Mobile apps keep field technicians connected. They can easily establish the connection at any point of time or for any query
  • Mobile apps help build customer relationship and serve to their queries instantly
  • Field service mobile apps keep the information safe digitally and offer the ease of accessing the same anywhere anytime
  • The apps additionally help in accurate time tracking and expense reporting

Being mobile ready with your field service scheduling apps can offer these extended benefits. Have a look:

    • Real Time Data Accessing

Accessing the business data in real-time offers a number of added advantage to the field technicians. The best one being remaining aware of the updated dispatch and status. The scheduling of the work becomes easier too when mobile apps are there for field technicians, real-time data accessing also ensures the flow the information in the right hierarchy as per the scheduling created in the application. It also facilitates real-time communication, which is the best.

    • More Organized Workflow

Field service management apps comprise a complex system and schedule tasks in a more organized fashion. The processes include sub-processes, activities, and tasks. From decades till date such services have always required human assistance. Adopting apps for similar purposes takes away the chances of error. It also ensures timely delivery of the scheduled work.

    • Enhanced Productivity

Coordination is the keyword for field technicians. The flow of information should enrich every single person so that there remains no knowledge-gap between the technicians. Improved communication and knowledge-sharing among these professionals allow them to work in coordination resulting in enhanced productivity. As all the technicians involved in any given piece of tasks are informed on the go, the overall productivity also increases.

    • Better Customer Servicing

It’s either an enterprise or a business, the need for serving the customers with the best resources is given the highest priority. Mobile apps are designed to perform in alignment with the business objective to achieve the scheduled target. The smooth process allows professionals to work in synchronization thus ensuring better customer servicing. This also results in minimal dissatisfaction from the client’s’ side. Streamlined workforce also means there will be minimal delay in the scheduled work delivery.

    • Improved Inventory Management

Field technicians are highly dependent on inventory management to offer field service management solution on the go. Apps help these employees know the real-time stock balance that they could check at any point of the day. The apps also notify the technicians about the material shortage; thus, offering them enough time to get the material in stock as soon as anything gets out of stock.

Also Read: Top 10 Field Service Management Challenges and How to Address Them

Summing Up

Choosing a field service app may prove to be an impressive decision for companies, the implementation of the same in the business can give you some hiccups. And the concerns may range anything in between choosing the right features to build a scalable solution that could address all the business-related problems.

Adopting the right-app for the field service management solution could be that decision, which can take a business from nowhere to the global arena. And, where are so many benefits associated with adopting an application, there is no point in missing the opportunity. There are a number of such apps that business can adopt but it is suggested to go for a solution that fits the requirements of the business in the best way.

FieldCircle is into transforming how global enterprises manage their field sales and field service teams. Our comprehensive and easy-to-use field service management software helps enterprises leverage the power of cloud, enterprise mobility, IoT, business intelligence and data analysis to boost the performance of your sales operations. Our intuitive field sales management software is tried, tested and trusted by numerous businesses around the world.

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